Cancellation policy

 

Subscriptions

  • When you purchase a subscription you’ll receive repeat deliveries based on the duration and frequency you select.

  • Your payment details will be stored securely and you’ll be charged for each delivery, unless you choose to pay in advance.

  • Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew, you can cancel before the renewal date.

Minimum Commitment:
Some subscription plans require a minimum commitment period (for example, three months). You agree to receive and pay for at least three deliveries (or the term specified) before you can cancel.

  • To cancel or change your subscription after your minimum commitment has been met, use the “Manage your subscription” link in any of your order confirmation emails.

  • See our returns policy for more details on refunds.

Pre-orders

  • When you purchase a pre-order, you’re buying an out-of-stock or soon-to-be-available product. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the remaining balance at a future date.

  • You can cancel a partially paid pre-order that has not yet been fulfilled. Once fulfilled, you can no longer cancel—but you may request a full or partial refund. See our returns policy for details.

Try Before You Buy

  • When you purchase a try-before-you-buy item, we authorize your payment method before shipping. You’ll have a set period to decide if you want to keep it.

  • If you don’t return the item within that time, we’ll charge your payment method for the full amount.

  • See our returns policy for instructions on returning “try before you buy” items.